Privacy Policy

We take the protection of your personal data very seriously. Your data is processed exclusively in accordance with the applicable legal regulations (GDPR, Legislative Decree 196/2003 as amended). This Privacy Policy provides an overview of how personal data is handled on our website.

Controller
Familienresidence Grafenstein KG - d. Brunner Charlotte & Co
Via Raffein 30/A
39010 Cermes/Merano
Italy
E-mail: info@grafenstein.it

Access Data
When visiting our website, technical information (IP address, browser type, date and time, visited pages) may be automatically collected. This data is used exclusively to ensure secure operation and optimisation of the website.

Cookies & Tracking Technologies (ES Consent)
Our website uses the ES Consent system to manage your cookie preferences. When visiting the site for the first time, you may choose which categories of cookies you allow. You can adjust your settings at any time through the menu item “Cookie Preferences”.

Cookie Categories
Necessary Cookies: Required for basic website functionality and security. These cannot be deactivated.
Analytics Cookies: Used to analyse user behaviour and improve our website (e.g., Google Analytics).
Marketing Cookies: Used to display personalised content and measure the effectiveness of marketing campaigns.
Functionality Cookies: Required for certain features such as external widgets.

Referrer, Google Ads Click IDs & UTM Parameters
For marketing attribution, we store the referrer URL, Google Ads click IDs (e.g., gclid), and UTM parameters (utm_source, utm_medium, utm_campaign) for a maximum of 180 days. These values help us understand how users reach our website and optimise advertising performance. Data is stored in first-party cookies/local storage via ES Consent and is not shared with third parties.

Analytics & Tag Management
We use Google Analytics to analyse website usage and improve our online offering. Google Tag Manager is used to manage tracking scripts. Google may process data such as device information, user interactions and anonymised IP addresses. Data may be transferred to servers in the USA.

Embedded Third-Party Services
Our website integrates external widgets and tools to enhance user experience, such as review widgets, job offer widgets, newsletter tools, voucher systems and payment modules (e.g., HolidayCheck, Tirolerjobs.at, ADDITIVE, Brandnamic/Yanovis, Gastropool Smart Pay). When loaded, these services may process technical usage data required for proper display and functionality.

Contact Forms
When contacting us via form or e-mail, your data is stored for the purpose of processing your enquiry and for any follow-up questions. This data will not be shared without your consent.

Your Rights
You have the right to access, rectify, delete, restrict processing, object to processing and request data portability of your personal data. You may withdraw consent at any time.

Data Retention
Personal data is retained only as long as necessary to fulfil the respective purpose or as required by law.

External Links
Our website may contain links to external websites. We accept no responsibility for the content or data protection practices of these external providers.

How to Delete Cookies
You can delete cookies at any time in your browser. The steps vary depending on the browser:

Google Chrome:
Menu (⋮) → Settings → Privacy and security → Clear browsing data → Cookies and other site data.

Safari (macOS):
Safari → Preferences → Privacy → Manage Website Data → Remove All.

Firefox:
Menu (≡) → Settings → Privacy & Security → Cookies and Site Data → Clear Data.

Microsoft Edge:
Menu (⋯) → Settings → Privacy, search, and services → Clear browsing data.

Android Browser (Chrome):
Menu (⋮) → History → Clear browsing data.

iOS Safari:
Settings → Safari → Clear History and Website Data.

Please note that deleting cookies may affect certain website functionalities.

Updates to This Privacy & Cookie Policy
We reserve the right to update this policy to reflect legal changes or modifications to our data processing practices.